Open Letter To TUV Rheinland
Open letter to: (sent via email about the Russound Product)
Mr. Mario Espinal
of North America
182 Turnpike Road
Suite 91 Westborough, MA 01581
Dear Mr. Espinal,
I recently read a copy of your report to Russound engineer John Cronk dated September 19th, 2003. I obtained it from the U.S. Consumer Product Safety Commission through a Freedom of Information Act request (FOIA).
I see you listed my fire as “a self-contained fire within the enclosure of the CAV6.6″. I also see that same kind of description is made many times in the “FULL REPORT PURSUANT TO 16 CFR 1115(d)” sent to CPSC. Descriptions like “burn inside the chassis”, “contained within the metal clad unit”, and “within the metal unit casing” are all over the report as a description of what happened in my home or testing by you.
As the testing organization, could you tell me if it is important for fires of this kind to be self-contained within the enclosure? The reason I ask is that I sent an email to TUV Rheinland on September 8th 2003 and again on the 11th (attached) that specifically said “Flames came out of the cabinet . . “.
When flames are outside the cabinet, is that still self contained?
If a fire is stopped with an fire extinguisher, is it important to see how the fire might have progressed to it’s conclusion?
I can see by the dates of communications back and forth between Russound and CPSC that Russound and TUV Rheinland had decided on what the recall solution was before inspecting the only unit that caught fire. Is it proper practice to make these determinations before the only fire reported is investigated and the only unit is inspected?
I reported that my CAV6.6 was in “standby mode” when my fire occurred. Would the failure you listed be consistent with a unit that was in standby mode?
TUV Rheinland’s Northbrook office is only about an hour down the road from here. Despite the close proximity, TUV managed to avoid looking at my unit because TUV representative John Kotrba broke at least four appointments he made. Is the information pertaining to my fire of so little importance it is not worth inspecting the unit at all? Or if you avoid inspecting the unit, can you claim ignorance about the extent and non-containment of my fire?
I see that Russound has recently issued an alert about plugging a Russound A-H4 hub into a CAV6.6. It says that this combination can damage electronic components inside the CAV6.6. Did you know I had a Russound A-H4 hub plugged into mine at the time of the fire? Since you never inspected my unit, are you certain this did not occur in my CAV6.6? Are there any other electronic failures that could start a fire similar to mine?
I attached pictures to the emails sent to you. Were you not curious what caused the melted and charred RCA jacks? In your testing of the CAV6.6, you described nothing that would cause that extensive amount of damage. Do you have any obligation to investigate further if you have reason to believe conclusions drawn by Russound and yourself are false? (I will link these pictures here for the web site viewers.)
Lastly, I see that Russound describes TUV Rheinland as a “certified testing agency”. Who certifies TUV to be competent to do such testing and come to such conclusions?